Frequently Asked Questions

1. What ages are TinyTwist accessories suitable for?

Our products are thoughtfully designed from infants to pre-teens and adults.

2. Are your accessories safe for small children?

Yes! We prioritize safety and comfort. Every detail is chosen with care to ensure comfort and safety — soft edges, lightweight, and gentle on little ones.

3. Do you deliver across Lebanon?

Absolutely! We deliver all over Lebanon — straight to your door.

4. How long does delivery take?

Orders usually arrive with standard delivery 3-5 business days or express delivery within 2-3 business days. Orders are shipped next business day Mon-Sat at 10:00 AM.

5. Can I return an item if it’s damaged or not what I expected?

Yes — just reach out within 3 days of receiving your order. We’ll gladly assist with a return or exchange. See our Refund Policy.

6. How can I pay for my order?

Cash on delivery or Whish Money.

7. How can I contact you?

You can reach us anytime at info@tiny-twist.com or message us on WhatsApp.

8. Do you offer Cash on Delivery?

Yes! Cash on Delivery (COD) is an available payment method. Pay when your order arrives at your door.

9. Can I track my order?

Yes! You will receive a message from the delivery company with your tracking order number.

10. What if I'm not home during delivery?

Please ensure someone is available to receive your order. Contact us on WhatsApp if you need to reschedule delivery.

11. Can I change or cancel my order?

12. Do products come gift-wrapped?

Currently we do not offer gift wrapping. However our products come neatly packaged and ready to gift!

13. What does "random design" mean?

Some products come in multiple designs or colors. When listed as "random," we select one for you from the available options.